At Mamta Telecom, we are committed to maintaining the highest standards of customer service and transparency. We value our customers and strive to ensure that all concerns and grievances are addressed in a fair, timely, and efficient manner.

1. Lodging a Grievance

Customers may register their complaints or grievances through any of the following channels:

Email:mamtatelecom2580@gmail.com

Customer Support Contact: 7878198919

Online Submission: Through the grievance/complaint form available on our website

To enable us to process your complaint efficiently, please provide the following details:

• Full Name
• Registered Mobile Number
• Transaction ID (if applicable)
• Date and Time of Transaction
• Detailed description of the issue

Incomplete information may result in delays in resolution.

2. Acknowledgment and Resolution Timeline

All grievances will be acknowledged within 24–48 business hours of receipt.

We aim to resolve all complaints within 3–7 business days, depending on the nature and complexity of the issue.

In cases requiring additional investigation or third-party involvement, customers will be informed accordingly.

3. Escalation Mechanism

If the customer is not satisfied with the resolution provided, the matter may be escalated to the Grievance Officer:

Grievance Officer

api.mamtatelecom

Email:mamtatelecom2580@gmail.com"

Customer Support Contact: 7878198919

We are dedicated to ensuring transparency, accountability, and customer satisfaction at all times.